Privacy policy

Last updated: August 14, 2026

Lugojei operates this online store and website, including the related information, content, features, tools, products, and services provided to customers (collectively, the “Services”). Lugojei is operated by KEPTNEAT INC and powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Lugojei collects, uses, discloses, and protects your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information: Your name, billing address, shipping address, email address, and telephone number when provided.
  • Order information: Products you view, add to your cart, purchase, return, or cancel, together with your order history and transaction details.
  • Payment information: Payment method details, payment confirmation, billing information, and related transaction information. Complete payment card information is generally processed by our payment providers and is not stored directly by Lugojei.
  • Account information: Your username, password, saved addresses, account preferences, and settings if you create an account.
  • Customer support information: Information you provide when contacting us about an order, product, return, refund, or other inquiry.
  • Device and technical information: Your IP address, browser type, device type, operating system, network connection, and other device identifiers.
  • Usage information: Information about how you browse, search, navigate, and interact with our website and Services.
  • Marketing information: Your communication preferences and interactions with marketing emails or advertisements, where applicable.

2. Sources of Personal Information

We may collect personal information from:

  • You directly, including when you place an order, create an account, contact us, or subscribe to communications;
  • Your browser or device through cookies, pixels, analytics tools, and similar technologies;
  • Shopify and service providers that assist with payments, website hosting, fulfillment, delivery, analytics, advertising, fraud prevention, or customer support; and
  • Business or marketing partners where collection is permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

  • To provide, operate, maintain, and improve our Services;
  • To process payments and fulfill orders;
  • To arrange shipping and provide order or tracking updates;
  • To manage returns, refunds, and customer service requests;
  • To maintain customer accounts and remember preferences;
  • To communicate with you about orders, accounts, products, or service-related matters;
  • To provide marketing and advertising where permitted by law;
  • To personalize and improve your shopping experience;
  • To detect, investigate, and prevent fraudulent, illegal, unauthorized, or harmful activity;
  • To protect our website, customers, business, and legal rights; and
  • To comply with applicable laws, regulations, legal requests, and contractual obligations.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember your preferences, understand how customers use our Services, improve website performance, and support marketing or advertising activities.

You may be able to manage cookies through your browser settings or through any cookie-management tools made available on our website. Disabling certain cookies may affect website functionality and your ability to use certain features.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and website service providers that host and operate our online store;
  • Payment processors and financial partners that securely process transactions;
  • Shipping and fulfillment providers that prepare, track, and deliver orders;
  • Customer support and analytics providers that help us operate and improve our Services;
  • Marketing and advertising partners where permitted by applicable law;
  • Legal, regulatory, or safety-related parties when disclosure is required or permitted by law; and
  • Business transaction parties in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.

We do not disclose personal information for purposes unrelated to operating, protecting, improving, or legally administering our Services unless permitted by law or authorized by you.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer products and Services to customers. Information submitted through our store may be transmitted to and processed by Shopify and other service providers involved in operating and improving the Services.

Shopify may process information about your interactions with our store and other Shopify merchants. To learn more, please review Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, or platforms operated by third parties. We encourage you to review the privacy policies and terms of any third-party service you access.

We are not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services. The inclusion of a third-party link does not necessarily constitute an endorsement.

8. Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

9. Security of Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment details or account passwords to us by email.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, complete transactions, process returns or refunds, prevent fraud, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.

The applicable retention period may depend on the nature of the information and the purpose for which it was collected.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • The right to access or know what personal information we maintain about you;
  • The right to request deletion of eligible personal information;
  • The right to request correction of inaccurate personal information;
  • The right to receive eligible personal information in a portable format;
  • The right to opt out of certain sales, sharing, or targeted advertising activities;
  • The right to withdraw consent where processing is based on consent;
  • The right to appeal certain decisions regarding a privacy request; and
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, contact us at support@lugojei.com. We may need to verify your identity before completing a request.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof of the agent’s authorization and may also ask you to verify your identity directly.

12. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Even after opting out of marketing communications, we may continue to send non-promotional messages related to your orders, account, transactions, or customer service requests.

13. Global Privacy Control and Do Not Track

Where required by applicable law, if you visit our website with a recognized Global Privacy Control opt-out preference signal enabled, we will treat it as an applicable opt-out request for the browser and device used.

Other than legally recognized opt-out preference signals where applicable, we do not currently respond to “Do Not Track” signals sent by browsers or devices.

14. International Data Transfers

Personal information may be transferred, stored, and processed outside the country or region where you live. These locations may have data protection laws that differ from those in your jurisdiction.

Where applicable law requires specific safeguards for an international transfer, we will rely on recognized transfer mechanisms or other legally approved safeguards.

15. Complaints

If you have concerns about how we process personal information, please contact us using the information below. Depending on your location, you may also have the right to appeal our decision or submit a complaint to an applicable data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last updated” date.

17. Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, please contact:

Email: support@lugojei.com
Company: KEPTNEAT INC
Store: Lugojei
Business Address: 441 WADSWORTH BLVD STE 158 LAKEWOOD, CO 80226
Business Hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET)