Contact information

If you have questions about an order, shipping, returns, refunds, products, or any other matter, please contact our customer support team.

Business Information

Company Name: KEPTNEAT INC
Store Name: Lugojei
Business Address: 441 WADSWORTH BLVD STE 158 LAKEWOOD, CO 80226
Email: support@lugojei.com

Customer Support

For questions concerning an existing order, please include your order number and the email address used during checkout. This helps us locate your order and respond more efficiently.

Please do not send payment card information, passwords, or other highly sensitive information by email.

Business Hours

Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET)

We are closed on weekends and public holidays.

We aim to respond to customer inquiries within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will be reviewed on the next business day.

Returns

Products must not be mailed to the business address listed above unless our customer support team has specifically instructed you to use that address.

To request a return, contact support@lugojei.com and wait for return authorization and instructions before mailing the item.